Welcome to the
Supplier Toolbox

The Supplier Toolbox is our one-stop-destination for all the information you need right from details of our content management and PIM system called PEP (Product Enrichment Portal), product import templates, guidelines, online assets, and much more.

Click into the relevant sections for process guides and documentation around each subject. If you need any further details around any of the content, please reach out to the Online Enrichment Team at onlineenrichment@myer.com.au.

Welcome to the MYER Marketplace Supplier section of the Toolbox — your go-to resource for all things related to trading on MYER's online-only marketplace platform.

This section provides essential onboarding guidelines, operational documents, and process overviews tailored specifically for MYER Marketplace Suppliers. Whether you're new to MYER or looking to streamline your day-to-day operations, you'll find the tools and information you need to support a smooth and successful partnership.

MYER Marketplace is powered by Mirakl, enabling Sellers & Brands to seamlessly integrate their systems for product, offer, order, inventory management and more.

Get all the info you need to understand various topics including the onboarding process, different integration methods, loading products & offers, shipping configuration, customer service and more.

Seller Onboarding Guide

Learn how to set up and manage your store on the MYER Marketplace including key steps from onboarding and product listing to data quality and customer service.

Product & Offer Import Guide

Learn how to import and manage products and offers in Mirakl. Get guidance on mapping and resolving data errors to ensure your products are successfully listed

Click below to access the MYER Marketplace Image & Copy Guidelines for Marketplace Sellers. Adherence to the guidelines will ensure your products flow through the Myer systems smoothly.

Mirakl Store

Q. How do I login to my Myer Mirakl store?

A. Follow https://myerau-prod.mirakl.net/login to login to your Myer store. If you have forgotten your password, you may use the "Forgot Password" method to reset.

Integration

Q. If we are a wholesale or dropship supplier partner, can we use the same EDI method and system?

A. Existing EDI integrations for wholesale and dropship will remain as they are different workflows. Marketplace will require a separate integration method.

Q. What integration options are available?

A. There are many options available for you to integrate with Myer Marketplace. For a full list, visit https://doc.pep.myer.com.au/ under Myer Marketplace > Seller Onboarding Guide.

Q. If Rithum is our preferred integration partner and they are not ready for launch; how do we connect to Myer?

A. You will need to use an alternative approach such as manual CSV file management until the integration becomes available.

Q. Can multiple DTC stores be managed under a single Mirakl user login?

A. This depends on your store configuration and integration method. Please speak with your integration partner.

Q. As there is no pre-production environment available, will we still have a way to place test orders?

A. While there is no testing environment, ample time will be provided before launch to test the end-to-end flow.

Product

Q. Do we need to use a template to create products in Mirakl?

A. The best method is through an integrator. Manual uploads and templates are available via https://doc.pep.myer.com.au/.

Q. How do we know the categories and mandatory fields required?

A. Mandatory fields are loaded in Mirakl and highlighted in integration mappings or upload templates.

Q. How are products approved in Mirakl?

A. Products are reviewed by the Myer team. Rejected items and reasons are visible in the product catalog.

Q. How long until approved products are visible on the Myer website?

A. Products take up to 2 business days to appear on the website.

Q. What variants are accepted by Myer?

A. Only size variants are accepted. Colour variants are not supported.

Shipping

Q. What do we need to setup from a shipping perspective?

A. Sellers must configure shipping zones in Mirakl as part of onboarding.

Q. Why do we need to offer free shipping on standard parcels?

A. Free shipping is a key customer incentive at Myer. Shipping costs should be factored into pricing.

Returns

Q. What is the returns process for standard items?

A. Customers can return items in-store. Returns follow the standard Myer Return Policy and are tracked in Mirakl.

Customer Service

Q. How do we handle customer tickets?

A. Myer Customer Service raises incidents in Mirakl and seller communication occurs within the platform.

Marketing

Q. How do we know what promotional activity Myer is running?

A. Your Account Manager will provide details on marketing activities you can participate in.

The Product Enrichment section is designed to help you deliver high-quality, consistent, and customer-friendly product copy and imagery for the MYER website.

Here you'll find key resources including image and copy guidelines, a self-paced training module, attribute requirements, and product mapping matrix. These tools and references will support you in creating enriched product listings that align with MYER's brand standards, enhance the online shopping experience and help your listings flow through our PIM seamlessly.

Click below to access all relevant documentation and resources in this section.

PEP stands for Product Enrichment Portal and is used by MYER Suppliers to submit online product copy and images to be published on to the MYER website.

The PEP portal gives Suppliers total visibility of where their products are in the online enrichment process. Supplier compliance with PEP is essential to both the growth of the MYER online business and your Brands.

As a Supplier, you're responsible for:

Submitting all product images, copy and product attributes directly into PEP
Complying with the Myer Online Image & Copy Guidelines
Complying with the rules and timelines of your assigned Supplier Tier (Gold, Silver or Bronze) as stipulated in the PEP Supplier Handbook
Remediating any non-compliance of product copy and images as per MYER guidelines
Payment of a fee of $77 (Inc GST) per product in the event that MYER must photograph your product for publication on the MYER website, either due to the fact that an image has not been supplied or the image supplied is non-compliant. See 'Photography Fees' for more information

IMAGE

The Online Photography Guidelines specify Myer's Technical, Image and Cropping requirements for each Supplier accreditation level.

The GOLD Photography Guidelines specify Image requirements for GOLD tiered Suppliers that allow for images with grey backgrounds

Images uploaded in PEP with a grey background require a gradient or vignette applied, to avoid the system from cropping into the image. Follow the attached steps to add a vignette in Photoshop.

COPY

Click here for the Online Copy Guidelines that specify Myer's Copy and Content format requirements for all Suppliers.

To ensure your product's online name construct meets MYER guidelines and is SEO compliant, click below

Introduction to PEP Supplier Training

Welcome to the PEP Supplier Training. This self-paced training module is designed to help you effectively use the Product Enrichment Portal (PEP) to submit images, copy, and attributes for your products. PEP is a critical tool for ensuring that your products are accurately represented on Myer.com.au, enhancing their discoverability and appeal to customers.

Why Self-Paced Training?

The self-paced format of this training allows you to learn at your own convenience and pace. This flexibility ensures that you can fully understand each aspect of the PEP process without the pressure of a fixed schedule. By the end of this training, you will have a comprehensive understanding of how to navigate PEP, submit your product information, and meet Myer's standards for product enrichment.

Training Topics: The training is divided into several key sections, each focusing on a different aspect of the PEP process

1. Overview of PEP and Enrichment Workflow:

Introduction to PEP and its importance.
Step-by-step guide on the enrichment workflow from product registration to publication.

2. Supplier Tiers and Requirements:

Explanation of supplier tiers (Gold, Silver, Bronze) and their respective lead times for image and copy submission.
Technical and creative requirements for product images.

3. Product Attributes and Family Grouping:

Importance of product attributes in enhancing product discoverability.
Grouping products into families based on common attributes.

4. Uploading Copy and Images:

Detailed overview of PDP (Product Description Page) and power page checklist
Detailed instructions on how to upload copy and images via different methods (drag & drop, bulk upload, API).

5. Using PEP Tools and Features:

Navigation of the PEP dashboard and product views.
How to create, save, and export views.
Bulk actions for updating product information.
Guidance on mapping products to the correct categories and collections.

6. Enrichment Status and Rejection Handling:

Understanding PEP status codes and their meanings.
Steps to handle rejected products and re-submit them for enrichment.

7. Adding Video Links and Updating Copy & Images After Publishing:

How to add video links to product pages to enhance customer engagement.
Instructions on updating product copy and images even after the product has been published, ensuring that updates are accurately reflected on Myer.com.au without disrupting the customer experience.

8. Setting Embargo Dates:

Instructions on how to set embargo dates for product releases to control when your products go live.

9. Long Descriptions & Unsupported Tags:

Best practices for writing long product descriptions.
Guidelines on which HTML tags are supported and how to avoid unsupported tags that may cause display issues.

10. Shop The Collection & Shop By Colour:

How to set up 'Shop The Collection' and 'Shop By Colour' features to improve cross-selling opportunities and customer experience.

11. Removing Products from the Website:

Procedures for removing products from Myer.com.au when they are no longer available or need to be taken down for other reasons.

Benefits of Completing This Training
By completing this training, you will be equipped with the knowledge and skills to efficiently manage your product information in PEP. This will lead to:

Faster product enrichment and publication.
Improved product presentation on Myer.com.au
Enhanced customer experience and increased sales potential.

We encourage you to take your time with each section, practice using the PEP features, and reach out to the Online Enrichment Team if you have any questions or need further assistance. Let's get started!

Photography Fees

The photography fee of $77 (inc GST) per product applies in the event that Myer must photograph your product for loading onto Myer Online, either due to the fact that an image has not been supplied or the image supplied is non-compliant and has not been remediated. Myer may ask you to supply product for photography purposes. The photography fee represents the reasonable costs incurred by Myer to photograph your product and is necessary to ensure consistency of images across Myer Online. You will be provided with three opportunities to remedy your image non-compliance before the photography fee will be applied:

PEP (Product Enrichment Portal) will display which products need to be enriched and highlight any products that are 28 days or less from Go Live online
PEP will send an automated weekly email to Suppliers to advise the products overdue for enrichment
Finally, the Product Enrichment Team will send a final warning to Suppliers to provide images via PEP The photography fee will appear as a deduction from your next remittance.

The $77 (inc GST) photography fee is subject to change on the provision of 60 days written notice to the Supplier via email and the PEP Supplier Toolbox Bulletins. If you do not agree to the fee increase, you may cease trading with Myer in accordance with your supply terms.

Myer assigns to you all right, title and interest in and to any image of a product photographed by Myer for the website (subject to a royalty free, non-transferable, non-sublicensable license to Myer to reproduce, publish and transmit the image for the purposes of sale of the product the subject of the image on the website). All images will be available for you to directly download from the PEP.

ATTRIBUTE MATRIX

Access the complete list of mandatory and optional product attributes, organised by key categories.

PRODUCT MAPPING DOCUMENT

Find the complete list of Product Categories, Attribute Values and Attribute Codes in PEP

PRODUCT LOVs

Access the list of all simple/multi-select attributes that are available to you while enriching products in PEP

Welcome to FAQs!
This section is designed to help MYER Suppliers and Brands navigate common queries. Each online department has a dedicated FAQ page covering a range of topics and best practices to ensure a seamless experience.

Whether you're looking for onboarding guidance, queries on promotions, or compliance requirements, you'll find clear and concise answers under the relevant sections.

FAQ

How can I update product name and copy for an existing product?

You can submit your request via the Copy Comments and Instructions section within the product in PEP once you've updated the name/description. Clearly specify what changes are required, and the enrichment team will update the product details online within 24–48 hours.

How do I update images for published products?

Use the Reset Images function (accessible via the three-dot menu on the product page) to clear existing images. Then, upload new images and update the image status to 20 for the enrichment team to review and approve based on your supplier tier.

How do I remove a product from the website?

Please email the Online Enrichment Team with the product list and specify whether the removal is temporary or permanent. The team will then action the request accordingly.

How can I update my email address or contact information?

Please contact the Online Enrichment Team and provide your updated details. The team will then update your account information.

How do I bulk upload images for an existing product?

Before uploading images in bulk, please request a bulk reset from the Online Enrichment Team. Once reset is complete, you can proceed with the image upload.

How can I update or upload a new size chart?

Email the Online Enrichment Team with the latest version of your size chart. The team will upload and associate the chart with your products as required.

When will my product go online if an embargo is set?

Products with an embargo will go live on the exact embargo date set in PEP. Please ensure the embargo is correctly configured on each product.

Why is my item not showing online?

Several reasons may apply, such as out-of-stock status or incomplete publication. Please reach out to the Online Enrichment Team to investigate and confirm the reason.

I’ve sent stock but the product is still not online – why?

• For new products, stock visibility online can take up to 72 hours.

• For existing products, it may take up to 48 hours for stock to reflect online after inventory is sent.

How do I access my PEP account or request a new one?

Submit your request to the Online Enrichment Team. They will help you set up or modify PEP access as needed.

How do I update a product name that has a spelling mistake or incorrect detail?

Please correct the product name directly and populate the details in Copy Comments and Instructions section in PEP. The enrichment team will review and update the product name accordingly.

What should I do if my product images are not displaying online?

Check if images are uploaded and approved. If not, reset the images in PEP and re-upload them. Ensure the image status is updated to 20. If the issue persists, contact the Online Enrichment Team.

How do I report a product that shouldn’t be online anymore?

Raise a request with the Online Enrichment Team listing the products you wish to remove from the site, and state whether removal is temporary or permanent.

How do I correct a product mapped to the wrong category?

Please update the product mapping directly in PEP and the changes will flow through to online in 24-48 hours. If the issue persists, contact the Online Enrichment Team.

I see duplicate/incorrect images on the product description page. How can I fix this?

Use the reset image function in PEP to remove existing images, then re-upload the correct files and submit for approval. Flag any persistent issues with the enrichment team.

How does my team member get access to PEP?

If your new team member requires access to PEP, contact the enrichment team to set up PEP user access. Provide your name, email address, and company details.

What should I do if I’m getting a ‘bulk upload error’?

Check that the data sheet is correctly filled out and formatted. For image-related bulk upload errors, ensure a reset is completed before attempting to upload again. Contact enrichment for support if errors continue.

CONNECTING TO THE PRODUCT ENRICHMENT PORTAL VIA API

This guide provides step-by-step instructions for suppliers looking to enrich product data on the MYER website using API integration. It covers everything from getting started in the test environment to understanding enrichment statuses, managing API limits, and working with product and image data.

Use this document to ensure a smooth and efficient connection to MYER's Product Enrichment Portal (PEP).

LOADING ONLINE PROMOTIONS

This training pack provides step-by-step guidance on how to load, amend, and manage online promotions in the Product Enrichment Portal (PEP). It covers supported promotion types, submission requirements, loading deadlines, and specific processes for simple offers, complex promotions, and MYER one exclusives. Whether you're planning seasonal offers or daily deals, this guide ensures your promotional activity is set up accurately and on time for Myer.com.au

Welcome to the PEP Supplier Training – Loading Promotions

This self-paced training module is designed to help you effectively use the Product Enrichment Portal (PEP) to load, manage, and amend promotions for your products on myer.com.au. Promotions are a key driver of sales and visibility, and PEP provides the framework to ensure they are set up accurately and on time.

Why Self-Paced Training?

The self-paced format allows you to complete the training at your own convenience and pace. This flexibility ensures you gain a clear understanding of how to load different promotion types, meet required deadlines, and follow best practices for online execution — all without the pressure of a fixed schedule.

By the end of this training, you will have a comprehensive understanding of how to:

Navigate PEP for promotions management
Load simple, complex, and MYER one exclusive offers
Amend and revert existing promotions
Manage clearance and markdowns
Meet critical deadlines for key sale events

Training Topics: The training is divided into several key sections, each focusing on a different aspect of the promotions process in PEP.

1. Introduction: Promotions That Can & Cannot Be Supported Online:
This topic provides an overview of uploading new promotions and making amendments to existing ones. We will also outline key submission deadlines to ensure timely and accurate execution. You will learn the types of offers that can, and cannot, be supported on the MYER website.

2. Downloading the Supplier Promotion Export:
In this topic, we will outline the steps to download the Supplier Promotion Export. This file contains a complete list of your products in PEP and is required for loading your promotions to the MYER website.

3. Loading Simple Promotions:
Here we will cover how to load simple promotions to the MYER website via PEP. Simple promotions are offers that apply either a dollar or percentage discount. This topic includes:

Examples of simple promotions
Submission deadlines
Step-by-step guidance on completing the relevant columns in the Supplier Promotion Export

4. Loading Complex Promotions:
This topic explains how to load complex promotions, which require customers to meet certain conditions to receive a discount (e.g., buy X, get Y). It includes

Examples of complex promotions
Submission deadlines
Step-by-step guidance on completing the relevant columns in the Supplier Promotion Export

5. Loading MYER one Exclusive Offers:
Here we will cover promotions exclusive to MYER one members. You will learn

Examples of MYER one exclusive offers
Submission deadlines
How to correctly load them into the Supplier Promotion Export

6. Amending & Reverting Promotions:
This topic will guide you through

Amending promotions that have already been loaded into PEP
Reverting pricing to end promotions early

7. Clearance or Markdowns:
We will explain how to load clearance activity in PEP, including

Temporary clearance (loaded directly in PEP)
Permanent clearance (alternative loading method)
How temporary vs. permanent clearance pricing will display on the MYER website

8. Loading Deadlines:
This topic outlines the key timelines for loading promotions to ensure smooth publication on the MYER website. It also covers special deadlines for major sale events such as the Stocktake Sale.

9. Importing the Supplier Promotion Export:
Finally, this topic shows you how to upload your completed Supplier Promotion Export back into PEP after entering all promotional details.

Benefits of Completing This Training
By completing this training, you will be fully equipped with the knowledge and skills to efficiently manage your promotions in PEP. This will lead to more accurate and timely promotion execution, improved visibility of your offers on myer.com.au, enhanced customer engagement, and increased sales potential.

We encourage you to take your time with each section, apply the learnings as you load your promotions, and reach out to the Online Promotions Team if you have any questions or require further assistance.

This guide outlines the creative and technical specifications required for suppliers to deliver digital assets for use on Myer.com.au. From homepage banners and in-feed tiles to promotional messaging and GWP (Gift With Purchase) copy, this document provides clear templates, formatting rules, image specs, and accessibility best practices.

Use this resource to ensure all visual and written content meets MYER's brand standards and enhances the customer experience across all online touchpoints.

Welcome to FAQs!
This section is designed to help MYER Suppliers and Brands navigate common queries. Each online department has a dedicated FAQ page covering a range of topics and best practices to ensure a seamless experience.

Whether you're looking for onboarding guidance, queries on promotions, or compliance requirements, you'll find clear and concise answers under the relevant sections.

FAQ

What is the process to enable online assets like Brand page banners, Brand page navigation tile images, etc?

Send an email to your Merchandise Partner/Account Manager and the eCommerce Trade Team who will assist you with the request

How long does it take for a new Brand to get assets created on the online Brand page?

The request should be provided to the eCommerce Trade team at-least 4 weeks in advance with the correct specifications. We will share the creative with you for review and approval 1-2 weeks prior to the go-live date

How long will it take for an existing Banner or asset to be changed on the website?

All assets, if submitted in a build ready state (already in correct specifications), can be expected to go live within 7 days

Where can I get the specifications of the webpage assets?

You can download a detailed PDF with the specifications from the Home Screen on this page

REPORTING

MYER is committed to improving the way we share business insights with our suppliers. Our new Supplier Sales Reporting Tool has been developed to streamline access to your weekly sales data via a secure online portal. Alongside downloadable reports, the tool features intuitive dashboards that highlight key attributes and performance metrics — making it easier to monitor results and make informed decisions.

B2B Portal Access Guide

The B2B Portal is MYER's secure gateway for Suppliers to access key business applications and tools. This guide outlines how to request access, complete the one-time registration process, and navigate the Myer MyApps environment. This step-by-step reference will help you log in, switch between apps, and troubleshoot common access issues.

MicroStrategy Sales Reporting Tool

MYER's MicroStrategy reporting tool gives Suppliers secure, self-serve access to weekly sales data through an interactive, user-friendly dashboard. This guide walks you through the setup process, of how to use prompts, filters, and dashboards to view, analyse, and export your data. decisions.

We're just a
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What would you like help with?

Alternatively, you can contact the below teams directly with your queries

Product Copy & Online Content	onlineenrichment@myer.com.au
Pricing & Promotions	onlinepromotions@myer.com.au
Marketplace & DSV Integration Queries	integration.onboarding@myer.com.au
DSV Order Enquiries (Post Purchase)	dsvoperations@myer.com.au
Integration queries on Wholesale accounts	Myer.eCommerce@myer.com.au

NEWS & UPDATES

Stay up to date with the latest news, process updates, and important announcements from the MYER team. This section houses all supplier communications that are also shared via email — including system changes, trading updates, key reminders, and seasonal deadlines. Check back regularly to ensure you're across any changes that may impact your operations or online activity.

Welcome to the Supplier Toolbox