Click below to access the MYER Marketplace Image & Copy Guidelines for Marketplace Sellers. Adherence to the guidelines will ensure your products flow through the Myer systems smoothly.

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PEP stands for Product Enrichment Portal and is used by MYER Suppliers to submit online product copy and images to be published on to the MYER website.

The PEP portal gives Suppliers total visibility of where their products are in the online enrichment process. Supplier compliance with PEP is essential to both the growth of the MYER online business and your Brands.

As a Supplier, you're responsible for:

• Submitting all product images, copy and product attributes directly into PEP
• Complying with the Myer Online Image & Copy Guidelines
• Complying with the rules and timelines of your assigned Supplier Tier (Gold, Silver or Bronze) as stipulated in the PEP Supplier Handbook
• Remediating any non-compliance of product copy and images as per MYER guidelines
• Payment of a fee of $77 (Inc GST) per product in the event that MYER must photograph your product for publication on the MYER website, either due to the fact that an image has not been supplied or the image supplied is non-compliant. See 'Photography Fees' for more information

Introduction to PEP Supplier Training

Welcome to the PEP Supplier Training. This self-paced training module is designed to help you effectively use the Product Enrichment Portal (PEP) to submit images, copy, and attributes for your products. PEP is a critical tool for ensuring that your products are accurately represented on Myer.com.au, enhancing their discoverability and appeal to customers.

Why Self-Paced Training?

The self-paced format of this training allows you to learn at your own convenience and pace. This flexibility ensures that you can fully understand each aspect of the PEP process without the pressure of a fixed schedule. By the end of this training, you will have a comprehensive understanding of how to navigate PEP, submit your product information, and meet Myer's standards for product enrichment.

Training Topics: The training is divided into several key sections, each focusing on a different aspect of the PEP process

1. Overview of PEP and Enrichment Workflow:
• Introduction to PEP and its importance.
• Step-by-step guide on the enrichment workflow from product registration to publication.

2. Supplier Tiers and Requirements:
• Explanation of supplier tiers (Gold, Silver, Bronze) and their respective lead times for image and copy submission.
• Technical and creative requirements for product images.

3. Product Attributes and Family Grouping:
• Importance of product attributes in enhancing product discoverability.
• Grouping products into families based on common attributes.

4. Uploading Copy and Images:
• Detailed overview of PDP (Product Description Page) and power page checklist
• Detailed instructions on how to upload copy and images via different methods (drag & drop, bulk upload, API).

5. Using PEP Tools and Features:
• Navigation of the PEP dashboard and product views.
• How to create, save, and export views.
• Bulk actions for updating product information.
• Guidance on mapping products to the correct categories and collections.

6. Enrichment Status and Rejection Handling:
• Understanding PEP status codes and their meanings.
• Steps to handle rejected products and re-submit them for enrichment.

7. Adding Video Links and Updating Copy & Images After Publishing:
• How to add video links to product pages to enhance customer engagement.
• Instructions on updating product copy and images even after the product has been published, ensuring that updates are accurately reflected on Myer.com.au without disrupting the customer experience.

8. Setting Embargo Dates:
• Instructions on how to set embargo dates for product releases to control when your products go live.

9. Long Descriptions & Unsupported Tags:
• Best practices for writing long product descriptions.
• Guidelines on which HTML tags are supported and how to avoid unsupported tags that may cause display issues.

10. Shop The Collection & Shop By Colour:
• How to set up 'Shop The Collection' and 'Shop By Colour' features to improve cross-selling opportunities and customer experience.

11. Removing Products from the Website:
• Procedures for removing products from Myer.com.au when they are no longer available or need to be taken down for other reasons.

Benefits of Completing This Training
By completing this training, you will be equipped with the knowledge and skills to efficiently manage your product information in PEP. This will lead to:

• Faster product enrichment and publication.
• Improved product presentation on Myer.com.au
• Enhanced customer experience and increased sales potential.

We encourage you to take your time with each section, practice using the PEP features, and reach out to the Online Enrichment Team if you have any questions or need further assistance. Let's get started!

Photography Fees

The photography fee of $77 (inc GST) per product applies in the event that Myer must photograph your product for loading onto Myer Online, either due to the fact that an image has not been supplied or the image supplied is non-compliant and has not been remediated. Myer may ask you to supply product for photography purposes. The photography fee represents the reasonable costs incurred by Myer to photograph your product and is necessary to ensure consistency of images across Myer Online. You will be provided with three opportunities to remedy your image non-compliance before the photography fee will be applied:

• PEP (Product Enrichment Portal) will display which products need to be enriched and highlight any products that are 28 days or less from Go Live online
• PEP will send an automated weekly email to Suppliers to advise the products overdue for enrichment
• Finally, the Product Enrichment Team will send a final warning to Suppliers to provide images via PEP The photography fee will appear as a deduction from your next remittance.

The $77 (inc GST) photography fee is subject to change on the provision of 60 days written notice to the Supplier via email and the PEP Supplier Toolbox Bulletins. If you do not agree to the fee increase, you may cease trading with Myer in accordance with your supply terms.

Myer assigns to you all right, title and interest in and to any image of a product photographed by Myer for the website (subject to a royalty free, non-transferable, non-sublicensable license to Myer to reproduce, publish and transmit the image for the purposes of sale of the product the subject of the image on the website). All images will be available for you to directly download from the PEP.

Welcome to FAQs!
This section is designed to help MYER Suppliers and Brands navigate common queries. Each online department has a dedicated FAQ page covering a range of topics and best practices to ensure a seamless experience.

Whether you're looking for onboarding guidance, queries on promotions, or compliance requirements, you'll find clear and concise answers under the relevant sections.

Welcome to the PEP Supplier Training – Loading Promotions

This self-paced training module is designed to help you effectively use the Product Enrichment Portal (PEP) to load, manage, and amend promotions for your products on myer.com.au. Promotions are a key driver of sales and visibility, and PEP provides the framework to ensure they are set up accurately and on time.

Why Self-Paced Training?

The self-paced format allows you to complete the training at your own convenience and pace. This flexibility ensures you gain a clear understanding of how to load different promotion types, meet required deadlines, and follow best practices for online execution — all without the pressure of a fixed schedule.

By the end of this training, you will have a comprehensive understanding of how to:

• Navigate PEP for promotions management
• Load simple, complex, and MYER one exclusive offers
• Amend and revert existing promotions
• Manage clearance and markdowns
• Meet critical deadlines for key sale events

Training Topics: The training is divided into several key sections, each focusing on a different aspect of the promotions process in PEP.

1. Introduction: Promotions That Can & Cannot Be Supported Online:
This topic provides an overview of uploading new promotions and making amendments to existing ones. We will also outline key submission deadlines to ensure timely and accurate execution. You will learn the types of offers that can, and cannot, be supported on the MYER website.

2. Downloading the Supplier Promotion Export:
In this topic, we will outline the steps to download the Supplier Promotion Export. This file contains a complete list of your products in PEP and is required for loading your promotions to the MYER website.

3. Loading Simple Promotions:
Here we will cover how to load simple promotions to the MYER website via PEP. Simple promotions are offers that apply either a dollar or percentage discount. This topic includes:

• Examples of simple promotions
• Submission deadlines
• Step-by-step guidance on completing the relevant columns in the Supplier Promotion Export

4. Loading Complex Promotions:
This topic explains how to load complex promotions, which require customers to meet certain conditions to receive a discount (e.g., buy X, get Y). It includes

• Examples of complex promotions
• Submission deadlines
• Step-by-step guidance on completing the relevant columns in the Supplier Promotion Export

5. Loading MYER one Exclusive Offers:
Here we will cover promotions exclusive to MYER one members. You will learn

• Examples of MYER one exclusive offers
• Submission deadlines
• How to correctly load them into the Supplier Promotion Export

6. Amending & Reverting Promotions:
This topic will guide you through                                                         

• Amending promotions that have already been loaded into PEP
• Reverting pricing to end promotions early

7. Clearance or Markdowns:
We will explain how to load clearance activity in PEP, including

• Temporary clearance (loaded directly in PEP)
• Permanent clearance (alternative loading method)
• How temporary vs. permanent clearance pricing will display on the MYER website

8. Loading Deadlines:
This topic outlines the key timelines for loading promotions to ensure smooth publication on the MYER website. It also covers special deadlines for major sale events such as the Stocktake Sale.

9. Importing the Supplier Promotion Export:
Finally, this topic shows you how to upload your completed Supplier Promotion Export back into PEP after entering all promotional details.

Benefits of Completing This Training
By completing this training, you will be fully equipped with the knowledge and skills to efficiently manage your promotions in PEP. This will lead to more accurate and timely promotion execution, improved visibility of your offers on myer.com.au, enhanced customer engagement, and increased sales potential.

We encourage you to take your time with each section, apply the learnings as you load your promotions, and reach out to the Online Promotions Team if you have any questions or require further assistance.

Welcome to FAQs!
This section is designed to help MYER Suppliers and Brands navigate common queries. Each online department has a dedicated FAQ page covering a range of topics and best practices to ensure a seamless experience.

Whether you're looking for onboarding guidance, queries on promotions, or compliance requirements, you'll find clear and concise answers under the relevant sections.