Mirakl Store
Q. How do I login to my Myer Mirakl store?
A. Follow https://myerau-prod.mirakl.net/login
to login to your Myer store. If you have forgotten your password, you may use
the 'Forgot Password' method to reset.
Integration
Q. If we are a wholesale or dropship supplier partner,
can we use the same EDI method and system?
A. Existing EDI integrations for wholesale and dropship will
remain as they are different workflows. Marketplace will require a separate
integration method.
Q. What integration options are available?
A. There are many options available for you to integrate
with Myer Marketplace. For a full list of our integration partners and methods,
please visit https://doc.pep.myer.com.au/. Detailed information can be found
under the Myer Marketplace > Seller Onboarding Guide section. If you choose
to integrate with other providers, please work with them on your business
requirements.
Q. If Rithum is our preferred integration partner and
they are not ready for launch; how do we connect to Myer?
A. In the meantime, you will need to use an alternative
approach, such as manual CSV file management, until this integration method
becomes available.
Q. Can multiple DTC stores be managed under a single
Mirakl user login when they have separate websites, or will separate logins
need to be created?
A. This will depends on the individual store config and how
that is set up, as well as your integration method. Please speak with your
preferred integration partner to understand how this will work for your
business.
Q. As there is no pre-production environment available,
will we still have a way to place test orders to validate the end‑to‑end
flow, for example, from order placement through to returns?
A. While we do not have a testing environment available for
sellers, there will be ample time provided before launch to allow you to test
the end-to-end flow.
Product
Q. Do we need to use
a template to create products in Mirakl?
A. The best method
for listing products in your Mirakl store is with an integrator. If you choose
to use a manual method, more information on this is available via
https://doc.pep.myer.com.au/. More information can be found under the Myer
Marketplace > Seller Onboarding Guide > Product & Offer Import Guide.
Q. How do we know the
categories and mandatory fields required to list products on Myer?
A. All categories,
mandatory fields and requirements are loaded in Mirakl. If you choose to use an
integration partner, these will all form part of the mandatory fields to map.
If you have chosen to manually load product, the product upload template will
highlight the mandatory fields required by category. Please note: If you have a
new brand you would like to list, you will need to contact your Account Manager
to have this brand loaded into Mirakl.
Q. How are products
approved in Mirakl and how do we know if products are rejected?
A. Products, once
created, will be picked up by the Myer team for review. You will be able to see
any products that have been rejected in your product catalog
and you will also be able to view the rejection reason by hovering the question
mark next to the status.
Q. My products have
been approved in Mirakl and ready to publish, how long until they are visible
on the Myer website?
A. Product will take
2 business days to show on the Myer website, which is the current turnaround
time.
Q. My products have
already been approved and enriched with Myer, do I need to do this step again?
A. No, if you are an
existing seller with products that have already gone through the enrichment
process, you do not need to complete these steps again. Your products already
exist in the Myer Mirakl Platform Catalog. To move these across into your store
catalog, you just need to determine your integration method, sync up your back
end to your Mirakl store and these will pull into your store catalog.
Q. What variants are
accepted by Myer?
A. We only accept
Size variants. Colour variants are not available. If you do have colour options
of the same products, there is an attribute available to you called 'shop by
colour' where you can input a unique identifier for different colour options.
Q. Myer image requirements are different than the images
shown on our website, how do we manage this?
A. Dependant on the integration method you choose, there
will be different ways to overcome this issue. Most aggregators should have a
function where images will be automatically updated to the channels
requirements. If this function is not available, you will need to turn off
image sync and manage images in your Mirakl store directly. Any images not
formatted to Myer standards will be rejected and you will be required to
resubmit these again. Full details on the required image specifications can be
found via https://doc.pep.myer.com.au/
- Product Enrichment > Online Image & Copy Guidelines > Image.
Q. Will there be a bulk image upload function within
Mirakl platform on a per style basis, instead of by individual SKU or size
basis?
A. Yes, you can load images per style instead of loading it
at an 'individual size variant' level. If you're using an excel template to
import the image URLs into Mirakl, fill the image columns (usually image URL
fields) once for the product, and keep only the size-related fields changing
per variant line.
Q. Is there an option to provide a image URL to Myer that can be used?
A. As long as the provided image
URL is publicly accessible, there should be no issues.
Q. Are we able to upload videos against a product ad?
A. Yes, there is a field to add a video against a product,
however we only accept a YouTube or Vimeo link.
Q. My product is out of stock, how quickly will this be
reflected on the website?
A. Whether you have an automatic sync set up or manually
update the stock on hand in your product catalog in Mirakl, this will be
reflected in real time on Myer's website. When using an integrator, you do have
the ability to set a 'Stock Buffer' to avoid any oversell in a product which we
recommend setting up, especially if you sell on multiple platforms. Please
note: If you have an item that has come back into stock however, this will be
updated overnight and will be live the next morning.
PEP Access
Q. Will we still be required to enrich products in PEP?
A. No, Sellers will no longer be required to use PEP as all
enrichment will be done in Mirakl. Access will be removed after go-live for all
existing sellers.
Product Reviews
Q. If our products have reviews on the website, will
these be lost when Mirakl goes live?
A. No, reviews are handled by an external party and are not
affected by the Mirakl transition.
Product Tags
Q. How are product tags applied to products on the Myer
website?
A. This process remains unchanged and is fully automated by
Myer internally.
Pricing, Discounts & Promotions
Q. Can we set base pricing by channel if we want to have
different pricing for Myer?
A. Yes, each integration method will allow you to set
pricing by specific channel. Please refer to the help section of your preferred
connection method to understand how this works for your business.
Q. How quickly will pricing
updates reflect on the Myer website?
A. Any price updates will be reflected on the Myer website
within 15 minutes.If there is ever a need to finish a promotion early, you MUST inform the Myer Marketplace team.
Promotions
Q. What promotions will we be able to load with Mirakl?
A. At this stage, only percentage and dollar off promotions
will only be accepted with Mirakl. Complex promotions will be available later
in the year and you will receive communication when these are active.
Promotions can be loaded with specific start and end dates and will
automatically go live based on these parameters. If a promotion must finish earlier than
scheduled, you MUST update your Myer account manager.
Q. What happens if we have a promotion loaded during the
cutover dates? Will these transfer over to the new system?
A. Unfortunately any promotions loaded in the current system
will not transition over to Mirakl. You will need to re-load these promotions
for them to be active again, however only simple promotions (percentage and
dollar off) are the only ones accepted.
Q. What happens if we need to remove promotional pricing
on a product before the end date?
A. You must notify your account manager when this happens to
ensure it has been removed from any relevant promotional events on the website,
otherwise there will be a compliance breach.
Buy Box
Q. Will a buy box function exist for same products from
multiple vendors?
A. No, we will not have a Buy Box available on the Myer
Marketplace.
Shipping
Q. What do we need to setup from a shipping perspective?
A. All sellers will be required to configure their shipping
zones. All zones are showing in Mirakl and form part of your onboarding set up
steps. A breakdown of the zones will shortly be uploaded to https://doc.pep.myer.com.au/. Big &
Bulky sellers will be able to add additional shipping changes using the newly
introduced logistics classes.
Q. We use a carrier that is not listed in Mirakl or a
multi-carrier shipping partner, can we still use them, or do we need to use
your preferred partners?
A. Each seller is able to add their own preferred carrier
into Mirakl; however you need to use a partner that
provides a tracking link to enable customers to track their order. If you are
using a multi-carrier shipping partner, you will need to contact them to
understand what options are available.
Q. Why do we need offer free shipping on standard
parcels?
A. Free shipping (for non-Big & Bulky items) is one of
the many drawcards that entices customers to shop at Myer and is offered
sitewide across all departments of the business. We recommend incorporating any
shipping fees you need to offset in the sell price of the product.
Q. What are the dispatch and delivery SLA requirements?
A. All orders need to be dispatched within 2 business days.
Delivery SLAs are as follows:
Metro Areas: Expect delivery within 3-7 business
days
WA, NT & Regional Areas: Expect delivery
within 7-10 business days
Returns
Q. What is the returns process for all Standard/non-Big
& Bulky items?
A. We offer customers the ability to return their items in
store. Returns follow the standard Myer Return Policy found on the website and
we ship all returns back to the seller at our own
cost. Should a return be received by a seller, please reach out to your Account
Manager who will be able to assist with processing this return. All returns
will now be able to be tracked through your store dashboard.
Q. What's the process for Big & Bulky returns?
A. Big & Bulky products are not eligible for change of
mind returns. Returns are only approved/accepted if the product is deemed
faulty or damaged (as per the discretion of the seller and Myer) and will be
returned directly to the seller.
Customer Service
Q. How do we handle customer tickets/incidents?
A. The first point of contact for any customer service
enquiries will be the Myer Customer Service Team. They will raise an incident
on the customers behalf, which will appear in your Mirakl store. All response
and ongoing communication will take place directly between the seller and the
customer. Please note: If the Myer CS Team needs to step in and assist with an
incident, they will rely on incident history. Therefore, it is extremely
important that all communication is kept within the Mirakl platform.
Marketing
Q. How do we know what promotional activity Myer is
running, and can we participate?
A. Your Account Manager will help support you and provide
you with all Marketing activities you can play into.
