Our Product Enrichment Portal (PEP) is used by suppliers to submit product copy and images to the myer.com.au website (Myer Online).
The PEP portal gives suppliers total visibility of where products are in the online enrichment process and has clear directions on how to get product ready to sell on Myer Online. Supplier compliance with PEP is essential to both the growth of the Myer Online business and your brands.
As a supplier, you're responsible for:
Submitting all product images, copy and mandatory attributes directly into PEP
Complying with the rules and timelines of your assigned Supplier Tier (Gold, Silver or Bronze) as stipulated on Pages 4 & 5 of the
Supplier Introduction Pack
Payment of a fee of $77 (inc GST) per product in the event that Myer must photograph your product for publication onto Myer Online, either due to the fact that an image has not been supplied or the image supplied is non-compliant and has not been remediated.
See Photography Fees for more information
The Supplier Introduction Pack provides more information on how PEP fits into the overall process of getting your products online and guiding principles as to how PEP operates. Please contact onlineenrichment@myer.com.au for all PEP related queries.
Photography Fees
The photography fee of $77 (inc GST) per product applies in the event that Myer must photograph your product for loading onto Myer Online, either due to the fact that an image has not been supplied or the image supplied is non-compliant and has not been remediated. Myer may ask you to supply product for photography purposes.
The photography fee represents the reasonable costs incurred by Myer to photograph your product and is necessary to ensure consistency of images across Myer Online, enhancing customer experience, and benefiting both Myer and the supplier with increased sales.
You will be provided with three opportunities to remedy your image non-compliance before the photography fee will be applied:
PEP (Product Enrichment Portal) will show the supplier on the dashboard which products need to be enriched and highlight any products that are 28 days or less from Go Live online
PEP will send an automated weekly email to suppliers to advise the products overdue for enrichment
Finally, the Product Enrichment Team will send a final warning to suppliers to provide images via PEP
The photography fee will appear as a deduction from your next remittance.
The $77 (inc GST) photography fee is subject to change on the provision of 60 days written notice to the supplier via email and the PEP Supplier Toolbox Bulletins.
If you do not agree to the fee increase, you may cease trading with Myer in accordance with your supply terms.
Myer assigns to you all right, title and interest in and to any image of a product photographed by Myer for the website (subject to a royalty free, non-transferable, non-sublicensable licence to Myer to reproduce, publish and transmit the image for the purposes of sale of the product the subject of the image on the website). All images will be available for you to directly download from the PEP.
Supplier Introduction Pack
This Supplier Introduction Pack will help you understand:
How the Product Enrichment Portal (PEP) fits into the overall process for getting your product online
Welcome to the PEP Supplier Training. This self-paced training module is designed to help you effectively use the Product Enrichment Portal (PEP) to submit images, copy, and attributes for your products. PEP is a critical tool for ensuring that your products are accurately represented on Myer.com.au, enhancing their discoverability and appeal to customers.
Why Self-Paced Training?
The self-paced format of this training allows you to learn at your own convenience and pace. This flexibility ensures that you can fully understand each aspect of the PEP process without the pressure of a fixed schedule. By the end of this training, you will have a comprehensive understanding of how to navigate PEP, submit your product information, and meet Myer’s standards for product enrichment.
Training Topics
The training is divided into several key sections, each focusing on a different aspect of the PEP process:
1. Overview of PEP and Enrichment Workflow:
Introduction to PEP and its importance.
Step-by-step guide on the enrichment workflow from product registration to publication.
2. Supplier Tiers and Requirements:
Explanation of supplier tiers (Gold, Silver, Bronze) and their respective lead times for image and copy submission.
Technical and creative requirements for product images.
3. Product Attributes and Family Grouping:
Importance of product attributes in enhancing product discoverability.
Grouping products into families based on common attributes.
4. Uploading Copy and Images:
Detailed overview of PDP (Product Description Page) and power page checklist
Detailed instructions on how to upload copy and images via different methods (drag & drop, bulk upload, API).
5. Using PEP Tools and Features:
Navigation of the PEP dashboard and product views.
How to create, save, and export views.
Bulk actions for updating product information.
Guidance on mapping products to the correct categories and collections.
6. Enrichment Status and Rejection Handling:
Understanding PEP status codes and their meanings.
Steps to handle rejected products and re-submit them for enrichment.
7. Adding Video Links and Updating Copy & Images After Publishing:
How to add video links to product pages to enhance customer engagement.
Instructions on updating product copy and images even after the product has been published, ensuring that updates are accurately reflected on Myer.com.au without disrupting the customer experience.
8. Setting Embargo Dates:
Instructions on how to set embargo dates for product releases to control when your products go live.
9. Long Descriptions & Unsupported Tags:
Best practices for writing long product descriptions.
Guidelines on which HTML tags are supported and how to avoid unsupported tags that may cause display issues.
10. Shop The Collection & Shop By Colour:
How to set up 'Shop The Collection' and 'Shop By Colour' features to improve cross-selling opportunities and customer experience.
11. Removing Products from the Website:
Procedures for removing products from Myer.com.au when they are no longer available or need to be taken down for other reasons.
Benefits of Completing This Training
By completing this training, you will be equipped with the knowledge and skills to efficiently manage your product information in PEP. This will lead to:
Faster product enrichment and publication.
Improved product presentation on Myer.com.au.
Enhanced customer experience and increased sales potential.
We encourage you to take your time with each section, practice using the PEP features, and reach out to the Online Enrichment Team if you have any questions or need further assistance.
Let's get started!
