The Supplier Toolbox is our one-stop-destination for all the information you need right from details of our content management and PIM system called PEP (Product Enrichment Portal), product import templates, guidelines, online assets, and much more.
Click into the relevant sections for process guides and documentation around each subject. If you need any further details around any of the content, please reach out to the Online Enrichment Team at onlineenrichment@myer.com.au.
Welcome to the MYER Marketplace Supplier section of the Toolbox — your go-to resource for all things related to trading on MYER's online-only marketplace platform.
This section provides essential templates, onboarding guidelines, operational documents, and process overviews tailored specifically for Marketplace Suppliers. Whether you're new to MYER or looking to streamline your day-to-day operations, you'll find the tools and information you need to support a smooth and successful partnership.
Get all the info you need to understand the different integration methods.MYER utilises Marketplacer as the nominated platform to help Brands & Sellers integrate into the MYER eco-system.
This handbook is your essential guide to trading on Myer.com.au — covering everything from product setup, shipping standards, and customer service expectations to marketing opportunities and platform integration. This handbook covers all topics that ensure you meet Myer’s operational standards while delivering an exceptional customer experience.
Click below to access the MYER Marketplace Image & Copy Guidelines for Marketplace Sellers. Adherence to the guidelines will ensure your products flow through the Myer systems smoothly.
Welcome to FAQs!
This section is designed to help MYER Suppliers and Brands navigate common queries. Each online
department has a dedicated FAQ page covering a range of topics and best practices to ensure a seamless
experience.
Whether you're looking for onboarding guidance, queries on promotions, or compliance requirements, you'll find clear and concise answers under the relevant sections.
FAQ
Who do I email
for new Marketplace business opportunities?
Send an email to Marketplace@myer.com.au and
one of our team member’s will get back to you.
What is the role
of the Integration & Onboarding (I&O) team?
The I&O team at MYER will
guide you through the integration process — this includes connecting
Marketplacer to your store, setting up your products, registering the listings
intended for Myer, and assisting you throughout the integration journey.
What is M-Connect
in Marketplacer?
M-Connect is Marketplacer’s
API extension to pull the data from your store automatically. Seller’s API
details are keyed into this feature and once enabled, will pull all products
from the Seller’s store into Marketplacer.
What are the product listing
rules within Marketplacer?
Please follow the below guidelines:
·
Myer only accepts size-based variants. If
your products vary by both size and color - Create one product per color in
your store, with all size variants grouped under it.
·
If your products vary only by color -
List each color as a separate product.
·
Products should have atleast
2 images. Ensure images are not added at variant level
·
All products (including variants) should
have unique barcodes
·
Products should include a Base price
·
Category, Brand name, Size, Colour should be filled in.
What are the different ways a Marketplace Seller can integrate
with MYER?
MYER uses a third-party platform called Marketplacer to
integrate Marketplace brands into the MYER ecosystem. There are multiple ways
to integrate with MYER –
API – This is the most ideal method, which involves keying
in your API details into Marketplacer and allowing the platform to
automatically pull all products from your store into Marketplacer. You can then
decide which items you want to trade with MYER
Custom API build – This option requires you to do a custom
API build into Marketplacer, to enable product creation and order flow. This build
is completely managed by the Seller
Manual Integration – This involves manually creating
products within Marketplacer either by creating individual products or creating
products in bulk using a CSV import
What type of Barcodes are accepted at MYER?
Myer systems only support GS1 compliant 13-digit barcodes.
If you’re not using GS1 barcodes and are instead using
12-digit UPC barcodes, please ensure a leading 0 is added in your store. This
ensures that when the data flows into Marketplacer, the barcode appears as a
valid 13-digit value.
Example: “888681284465” ➝ “0888681284465”
How does a Marketplace product get listed and go live
on the MYER website?
1.
Products listed on your store is pulled into Marketplacer
either via API or manual product creation
2.
Seller completes a product listing template called ‘IRIS
sheet’ with the products they want to trade with MYER
3.
The Integration & Onboarding team registers the items
in the MYER registration system – Retek
4.
Products will then be available in the MYER PIM – Product
Enrichment Portal for further enrichment
5.
Once products are enriched and submitted by you, the MYER
Online Enrichment team will review and publish the products to the website
If a relevant product type and color is not found in
the product registration template, what do I do?
If the appropriate product type is not listed, please
select the closest relevant option. If none seem suitable, reach out to the
Integration & Onboarding team to request the addition of the required
product type into the template.
For color
options, please select the closest matching color from the provided list. These
are Myer-approved colors and cannot be modified.
How frequently do the imports between Marketplacer
and our store occur?
With the API integration enabled, Marketplacer imports run
every 15 minutes to ensure product data changes are regularly synchronized.
Can one user (email ID) have multiple accounts within
Marketplacer?
No, a single email ID cannot be associated with multiple
accounts. Each Account must have a unique email address. This helps maintain
security, clear communication, and proper account management.
If we update the price in Marketplacer (MP), will it
automatically reflect on the website as well?
Pricing on the website works as follows:
Retail Price: Retail
Price or Base Price have to be specified in the
product listing template (IRIS). This is manually loaded on to Retek when MYER
registers the item. While Base Price is a mandatory field within Marketplacer,
it does not flow through to MYER.
Sale Price: This
is applied via PEP (our Product Enrichment Portal) and will reflect on the
website as the promotional price displayed against the base retail price. You
do not need to enter this price within Marketplacer
Why are same customer orders split into separate
invoices and sent to us?
A customer can place an order containing products from
multiple vendors. Hence, Marketplacer splits the order and generates one
invoice per product barcode. You may ship the items together; however, it's
essential to update the shipment details for each invoice. This ensures
accurate shipment tracking in our system and enables correct remittance.
How do I update new images if my images are rejected
in PEP?
Product images are pulled from Marketplacer (which fetches
them from your store), so it's important to ensure the correct images are first
updated in your store and reflected in Marketplacer.
Once the updated images are visible in Marketplacer,
please request the Online Enrichment Team to reset the rejected images. The new
images will then flow into PEP during the next overnight sync.
Why are some styles visible in Marketplacer but not
showing in PEP?
Please ensure the following:
·
Products are registered in Retek — unregistered
items will not flow into PEP.
·
Each product barcode is unique across
your listings in Marketplacer — duplicate barcodes can cause sync issues.
·
If the issue persists, contact the
Integration and Onboarding team with the list of affected barcodes that are
missing in PEP.
Products pending for online approval were published
more than 48 hours ago, but they’re still not visible online. What could be the
root cause?
Please verify the following:
·
All barcodes in Marketplacer are unique —
duplicate barcodes can prevent product publishing.
·
Stock data is being successfully received
from your API store into Marketplacer — products with no stock will not go
live.
·
If both conditions are met, please reach
out to the Integration and Onboarding team with the list of affected barcodes
for further investigation.
Why are stock levels not fetched for some listings
from my store?
Please check the following:
·
The affected listings are in ‘Active’
status within your store.
·
Stock is updated in the correct mapping
field based on your integration setup.
·
Stock is populated at all levels – both
the main product and its variants.
·
Stock sync is enabled for each product to
allow proper inventory updates to Marketplacer.
Why are products missing from Marketplacer even
though they exist in my store?
Please verify the following:
·
Product Status: Ensure the products are
marked as “Active” in your Shopify store.
·
Online Channel Availability: Confirm that
the products are ticked for the “Online Store” sales channel.
·
Valid Barcodes: Make sure you are using
valid 13-digit barcodes (add a leading 0 if using 12-digit UPCs).
·
Sale pricing is lower than the base
price.
·
Mandatory Fields: Check that product
title, brand, and description are filled in, as these are required for
successful sync.
Can weight units in Marketplacer be changed to
kilograms?
By default, Marketplacer uses pounds. If your products
require weight in kilograms, reach out to the Integration and Onboarding team
to make the changes in Marketplacer.
Who do
I contact if I need help with other areas?
·
For API integration issues, product
registration, stock sync issues -
integration.onboarding@myer.com.au
·
Product enrichment:
onlineenrichment@myer.com.au
·
Product Sale Price Update/ Change:
onlinepromotions@myer.com.au
·
Orders/refunds/ product base price
change:
dsvoperations@myer.com.au
·
Sales/returns reports:
b2bsupplierportal@myer.com.au
